Return + Exchange Policy
At Mr. Steve's Pawn Shop, we are dedicated to providing you with top-quality products and exceptional service. We understand that sometimes issues may arise with your purchase. Please take a moment to review our return and exchange policy.
1. Exchanges for Damaged Items Only
We do not accept returns or exchanges for any reason other than product damage. If you receive a damaged item, we will gladly facilitate an exchange for a similar item, provided that you follow the steps outlined below.
2. Reporting Damaged Items
If you receive a damaged item, please follow these steps to initiate an exchange:
- Contact our Customer Service team at firstname.lastname@example.org within 7 days of receiving the damaged item.
- Provide a clear description of the damage and include photographs, if possible.
- We will review your request and provide you with instructions on how to proceed with the exchange.
3. Exchange Processing
Exchanges for damaged items will be processed as follows:
- We will provide a prepaid return shipping label for the damaged item.
- Once we receive and inspect the damaged item, we will ship a similar replacement item.
- If a similar item is not available, we will contact you to discuss alternative options.
4. No Returns or Exchanges for Other Reasons
Please note that we do not accept returns or exchanges for reasons other than product damage. This policy is in place to ensure the quality of our products and to maintain competitive prices for all our customers.
5. Contact Us
If you have any questions or concerns about our return and exchange policy or need assistance with a damaged item, please contact our Customer Service team at email@example.com or call us at (323)735-0110.
We appreciate your understanding of our policy, which allows us to focus on delivering top-quality products and exceptional service to all our valued customers. Your satisfaction is our priority, and we are committed to addressing any issues promptly and to your satisfaction.
Thank you for choosing to shop with us at Mr. Steves Pawn Shop!